
Tex, the agent, and the business he works for
Kees runs First Tech Electrical in Palmerston North. He quotes, books, installs and invoices, mostly from the van. Tex is the agent that runs his back office. It lives in a Telegram group with Kees and Ian, the operator, and it is wired into the tools the business already uses: Xero, HubSpot, Google Calendar, Gmail, the website, Google Ads, Meta ads, Google Business Profile, and the two electrical wholesalers Kees buys from.
Everything below is lifted from the real chat log between late July and mid October 2026. Tex's words are unchanged apart from trimming for length. Kees's messages are tidied for spelling and clarity, since most were voice notes or typed one-handed from the van.
Customer names are stand-ins. Addresses, suburbs, phone numbers, emails, reference numbers, supplier and agency names, and the business's own rates and markups have been removed or generalised. Quote totals are real.